First time visit?
Got questions? We've got answers! Here are some common queries from first-time visitors like yourself.
TeleHealth allows you to consult with healthcare professionals remotely using video calls, phone calls, or secure messaging. Simply schedule an appointment through our platform, and you'll receive instructions on how to connect with your provider. They can diagnose, treat, and provide medical advice just like an in-person visit.
No, you do not have to use insurance to see our Providers. In addition to accepting most major insurance, we offer affordable self-pay rates at Luzi Health.
Yes, protecting your privacy and security is paramount to us. Our TeleHealth platform complies with industry standards for encryption and data protection, ensuring that your medical information remains confidential. Additionally, all interactions between you and your healthcare provider are conducted in a secure environment to safeguard your personal data.
TeleHealth is suitable for a wide range of non-emergency medical issues, including but not limited to cold and flu symptoms, allergies, minor injuries, skin conditions, mental health concerns, and chronic disease management. However, certain conditions may require in-person evaluation or intervention, and your provider will advise accordingly during your consultation.
Yes, if your healthcare provider determines that a prescription is necessary for your condition, they can electronically send it to your preferred pharmacy for convenient pickup or delivery. It's important to provide accurate information about your medical history, current medications, and allergies during your TeleHealth consultation to ensure safe and effective treatment.
To participate in a TeleHealth appointment, you'll need a smartphone, tablet, laptop, or desktop computer with a stable internet connection and a camera. We recommend using a device with audio and video capabilities for a seamless virtual visit. Prior to your appointment, you'll receive detailed instructions on how to access our secure TeleHealth platform and join your consultation.
Return Patient?
Scheduling a follow-up appointment is easy! You can book your next TeleHealth visit through our online portal or by contacting our scheduling team. If you prefer a specific date and time, we recommend scheduling in advance to secure your preferred slot. Additionally, you can request recurring appointments for ongoing care management.
Yes, we understand the importance of continuity of care. If you had a positive experience with a specific healthcare provider during your previous TeleHealth visit, you can request to see them again for your follow-up appointment. Simply let our scheduling team know your preference, and we'll do our best to accommodate your request.
Technical difficulties can occasionally occur, but rest assured, we're here to help! If you encounter any issues connecting to your TeleHealth appointment or experience audio/video problems during the consultation, please reach out to our technical support team immediately. We'll troubleshoot the issue and ensure that you can successfully complete your appointment.
